Tuesday 27 February 2024

A bad experience using the self checkout at the Luton Lidl shop on Febru...

I had a bad experience using the self checkout machine at the Luton, Bury park Lidl shop yesterday afternoon at 2.09pm February 26th 2024. I had bough 11 items. I was just about finished ringing my items through, when the cashier asked me if I was returning the remaining 4 items.

I had these 4 items in the large basket. If I were returning the items, I would have called the cashier to let her know my intentions. I think that maybe the cashier was under pressure from the customer behind me. The irony of the matter is that I am good at using the self checkout machine, unlike a lot of the other customers using the same machines. I have observed these people when I am waiting in line. I have seen customers ringing their items through, paying for their items and then they go to get a bag to bag their items with. I bring my own bags and I ring my items through and I bag each item that I have rung through. It's all about being efficient and getting the job done properly. These practices help to reduce lines building up.

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